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62 reviews
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- Melissa D.South Hill, WA01Apr 26, 2024
Cali at the Fredrickson,WA store was super sweet and helpful while our kids made their selections. The food was prepared fresh and out order came out correct.
Helpful 0Thanks 0Love this 0Oh no 0 - Dj N.Seattle, WA01Apr 26, 2024
I don't typically eat fast food but today I made an exception . anyways it's not really a review about the food , the food was decent I can't complain but the young gentleman that worked there named "Rafa" was awesome ! super nice and friendly easy to talk to and very accommodating! keep the good vibes up
Helpful 0Thanks 0Love this 0Oh no 0 - Colleen M.Metairie, LA03Jun 25, 2023
Everything was great! Super clean, very friendly customer service, burgers even looked just like the picture!
Helpful 0Thanks 0Love this 0Oh no 0 - Emily V.Grapeview, Allyn-Grapeview, WA16319Dec 31, 2022
I don't even know where to start, like I guess it's whatever but I had a kids meal and the meal didn't come with the sauce I asked for nor the drink. I didn't realized until I got home so that was on me I guess but they've should've never forgot the drink I asked for in the meal including the sauce. And then I had hamburger with no pickles I asked but mines had pickles in it. Disappointed
Helpful 0Thanks 0Love this 0Oh no 0 - Sarah O.Lakewood, WA09Jun 12, 2023
Sent my son to Carls Jr for the first time in 5 years since the last time I ate there became very sick. ...and their food is as bad as it was then. Ordered a guacamole bacon angus burger. Since we have allergies burger was special order - No Santa Fe Sauce, no tomatoes, no onions, guacamole on the side. Received sandwich cold meat with everything on it except the guacamole which I didn't get on the side or anywhere. My son had to wait 15 minutes more for this messed up sandwich. Never again...done with Carls Jr (nasty cold food). A burger for my garbage disposal and no need to call since they don't answer their phone
Helpful 0Thanks 0Love this 0Oh no 0 - Jonathan B.Parkland, WA01Dec 26, 2022
Please make a zero star rating possible! Service was so bad the manager/GM tried to give me her snap chat. How unprofessional is that!? Come on, get real. Seems like they are more concerned with promoting their social media than doing their jobs.
Helpful 0Thanks 0Love this 0Oh no 0 - Matt H.Tacoma, WA018Sep 22, 2022
I feel very appreciated at this store highly recommended curtious polite people very clean place. Careing staff.
Helpful 0Thanks 0Love this 1Oh no 0 - Pamela J.Tacoma, WA03889Jan 16, 2022Updated review
((( HUGE ))) SHOUT OUT- to Carl's Jr. in Lakewood for Tevin B's excellent customer service and for their thinking out of the box to complete my order in a timely manner. I work the 4am-1pm shift and sometimes it can be challenging to get food in the morning for my lunch, I don't always want breakfast & most restaurants don't open or serve other options at 8am. Carl's Jr. offers their complete menu, so I have plenty of options. However the food is only as good as the staff working to make and serve it, and today was awesome! Tevin greeted me at the window with fast friendly conversation which really helps in our current world surrounded by masks. I had ordered biscuits & gravy and while they didn't have their standard gravy containers in stock they quickly put the gravy into a coffee cup and packed it up for me. The biscuits were light, soft and very homemade like- my southern grandmother would have been fooled. I really appreciate the effort made by this crew, because it really made my morning. Thank you!!
Helpful 0Thanks 0Love this 0Oh no 0Jul 16, 2019Previous reviewHadn't been here in 12months because of a poor experience but stopped in this evening because we were close and hubbie likes Carl's Thickburger. This visit was much improved over our last visit. Server took order and told us she'd bring order to our table. We were promptly served with hot, fresh food in 5minutes. Thickburger had a nice charbroiled edge and was neatly packaged in box with just the right amount of condiments. The chicken tenders and fried zucchini were spot on, chicken being juicy and tender like its name and both fresh & hot out of fryer. If we had to find a fault, one of the ice makers was broken but signed as such, and there were a few dirty tables, but this was a good visit and one that will bring us back again quicker than 12months next time. Thanks and keep up the good work!
Jul 21, 2018Previous reviewPoorly managed! You can't put new people on a register alone until they are confident enough to speak to customers above a whisper. Young server didn't know how to ring order and unfortunately rang with 2 of 3 items incorrect even though we repeated the order 3 times. The drink dispenser had no ice, the soda was coming out separated so the syrup was more than should be in drinks. When food came out the potatoes were cold and our coffee was left off, so server said she'd get it. After waiting 10 minutes hubbie went to ask about missing coffee and server said she was waiting for it to be made. While we were sitting in lobby, three more customers came in and we could hear them also grumbling about their poor experiences when they were at their tables. There was a total of 3 workers; one server on drive-thru, one at register and one cooking. Our server was sent on a meal break while we were there at 915am. What's wrong with this picture? People start new jobs, and a good manager pairs them with strong staff members who can help backup training when a manager can't. This definitely wasn't an example of that. Last week we ordered a 5pc chicken tenders and got home to find out they gave us a 3pc. Visit before that we were given a big carl instead of a $6 burger. Surely not always the same people making the mistakes because it was different times of day but management is still same. Get it together please, we like the food and really want to shop here!
- Mar 28, 2019
I gave them a solid 3 because my son and his father said their food was okay. We went through the drive thru and order a cheeseburger kids meal and some type of cheeseburger meal. I like how their kids meals come. It was fun for my son. Now on to his dads food. He ordered a medium and the size medium fries came in a paper bag and was equivalent to the size of a jr fry at Wendy's. That was disappointing because you obviously pay extra for a medium sized fry and drink. I don't think we will be back.
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